ARPELLO

Arpello support

How can we
help?

Questions about a lesson, MIDI connection, or purchase? Send us an email and include the details below so we can help more quickly.

Before you write

What to include

  1. 01What happenedDescribe what you expected and what you saw instead.
  2. 02Your setupInclude your iPhone or iPad model, iOS version, and MIDI keyboard model when relevant.
  3. 03Purchase detailsFor subscription issues, include the anonymous Account ID shown in Arpello Settings. Never send payment-card details.

Quick help

Try these first

Restore a purchase

Open Arpello Settings and choose Restore purchases.

Connect a piano

Your keyboard must support Bluetooth MIDI, USB MIDI, or another CoreMIDI connection. Bluetooth audio pairing alone does not send notes.

Import a lesson

Arpello Premium accepts compatible Standard MIDI Files under 10 MB from the Songs screen.

Contact support

Still stuck?
Write to us.

Email support

hi@cancit.comOpens your preferred email app